Emilie Shoop

Full Throttle Leadership and Team Culture

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Emilie Shoop


Summary:

Emilie is a full throttle leadership coach and team culture creator and founder of Shoop Training and Consulting. She recently joined Dale Carnegie as a business development consultant and trainer and is a proud member of Forbes Coaches Council as well as a regular contributor to Forbes.com.

Main Questions Asked:

  • How is team culture a competitive edge?
  • What is the biggest problem business owners have with their team?
  • What are some of the mistakes that business owners make?
  • Can leadership be taught?
  • Should we treat online teams differently?
  • What are some good communication skills that leaders should have?
  • Where is the line drawn on micromanaging someone?
  • What are the main reasons people quit?

Key Lessons Learned:

Culture

  • You have a culture every day regardless of whether you are working on it or not.
  • Customer service starts with a great work culture.
  • The number one complaint in most organizations is a lack of communication.
  • Culture is more than the artwork in your office, it’s the vibe around how you do everything in your business.

Leadership

  • People often become leaders without gaining leadership skills on the way.
  • Treat people like people, not numbers on a spreadsheet. People want to be appreciated.
  • You’ll have fewer people problems in your organization if you value your team and show them you care about them as people.
  • Leadership is a skill that has to be honed.
  • Introverts and extroverts can be leaders, each with different strengths and styles.
  • Communication is the primary skill a leader needs to cultivate.
  • You have to try to understand before you try to be understood.
  • You have to make an extra effort to be connected to the people you work with, especially a virtual team. Set up windows of opportunity to connect.
  • Visual cues are as important as what you say when it comes to online communication.
  • As a leader you have to let go of your previous work, which involves trust to the people you delegate to. Start with small tasks and build confidence, set expectations accordingly.
  • Give your team priorities and boundaries so they know what needs to be done and when.

The Shoop Shift

  • There are six common areas that a team needs to be focused on: Clarity, Connection, Communication, Coaching, Conflict, and Culture.
  • Clarity refers to mission and vision, how does the team fit in?
  • Communication is about listening deeply and truly hearing what someone is saying, this allows you to make better decisions with more information. Multitasking during an important conversation doesn’t work.
  • Many people quit because they are doing unfulfilling work or they feel disconnected or unvalued. Offering more money is just a bandaid, work on the relationship and make sure it’s a good fit. Most people would rather be happy than have more money.

Final Tips

  • Great customer service can only occur when you have a great team culture in your business.
  • Anyone can learn the skills needed to become a good leader, you have to care about the people on your team to be a great one.
  • More communication is better than less communication.

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Links to Resources Mentioned

shooptc.com